Heritage Consultancy

Your Organisation

 

Types of organisations that we work with:

• A museum, gallery or venue that is curating art, artefacts or features of a past era.

• An historic property, or location such as a castle, house, ancient ruins or some other heritage setting.

• A commercially focussed business with a heritage element that combines modern facilities for tourism such as retail and activities.

 

What We Do

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In essence there are two parts to this: finding out where you really want to go, then creating and delivering a plan of action. And the answers are always bespoke – there’s never a one-size-fits-all solution, so we need to work with you to investigate and design new ways forward that will really deliver change for the better.

When organisations seek help, it can be for a variety of reasons. The key in the field of heritage is how to find the best balance between all the elements at play, with a forward looking focus.

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We help identify your challenges, which might be:

• Increasing operating costs such as spiralling general maintenance or new capital investment required to sustain property or features, or perhaps increasing staff costs.

• Falling income through indirect problems such as outdated/tired local facilities or access.

• Falling income through direct problems with the core proposition of the enterprise. Often the hardest yet most significant issues lie around the appropriateness, quality, relevance and visitor experience of the heritage proposition you are presenting.

• Competition. Maybe there is increasing competition in your local area, or within your heritage sector.

• Other business problems such as constitutional or organisational issues, relationships with local and national authorities or financial inefficiencies.

• Delivering new projects.

 

We analyse:

• We help you to define and refine your objectives. We find that as we reveal new ways of doing things, objectives change in a positive way. And this is iterative too, part of the final plan might be incremental steps in delivering new objectives.

• We look at all the technical elements of your enterprise. The curation of your stock and collections, your premises, facilities and staffing.

• We look at the visitor experience. In essence, customer satisfaction is the key to your success.

• We examine your visitor behaviours, demographics and trends.

 

We formulate plans and recommendations:

As we work with you to understand your enterprise and seek out new opportunities, we generate possible improvement strategies such as:

• Changes to your objectives to create a more viable attraction proposition.

• Changes to the core visitor experience.

• Changes in the use of marketing tools such as websites, social media, incentives, promotions, news media and relevant publications.

• Changes to operating procedures and staffing.

• Identifying new investment and infrastructure change opportunities.

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How we deliver:

• We can deliver a set of plans.

• We can deliver change processes.

• We can work on a long-term basis to project manage.

Change is often seen as negative – an admission of 'failure'. This is not how we see it at all. Recognising a need to change shows that you and your organisation care about it now, and for the future. We deliver our thoughts and ideas in this positive way.

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To make an initial enquiry, simply fill out the form below and we’ll get back to you straight away and arrange our first meeting to discuss your needs. Our first meeting is free, and if you wish to go ahead with us, we provide a written programme of work detailing all our suggested activities and costs.